At AuraBeamHaven, we deeply value every customer and prioritize the swift delivery of your ordered lighting products. Below is a detailed breakdown of your order journey, from payment to delivery.
Note: Order charges cover product costs and shipping fees (if applicable). Customers are not responsible for import fees, duties, or VAT.
1. Payment Confirmation
Once your order is authorized and verified, we promptly send a confirmation email. This serves as official acknowledgment that your order has been successfully placed and is entering the initial processing stage.
2. Processing Time
For all eligible destinations, processing typically takes 1–2 business days (excluding holidays and weekends). During this period, our dedicated team meticulously prepares your lighting fixtures for shipment, ensuring each item is in perfect condition—carefully inspected for any damage or defects—prior to dispatch.
3. Shipping Methods, Destinations, and Rates
Shipping Methods
We use standard tracked shipping. Our system automatically selects the optimal logistics provider based on the sales platform, item size/weight, and delivery address.
If your address includes a PO Box, the system reviews compatibility with the selected logistics provider. Because certain lighting products may be oversized or fragile, some carriers may not be able to deliver to PO Boxes. If the selected method cannot deliver to a PO Box, the order may be flagged as abnormal, and our customer service team will contact you promptly to modify the address or cancel the order.
Eligible Destinations
We currently ship to all regions available at checkout. Our primary service markets include:
- United States
- United Kingdom
- European Union
Our business location is Hong Kong SAR. Additional destinations may be available at checkout.
Shipping Time
Shipping usually takes 7–14 business days for all eligible destinations. A tracking number is provided via email once your order is en route, enabling real-time shipment monitoring.
Shipping Fees
- Orders under $79 USD** incur a **$6.99 USD shipping fee.
- Orders of $79 USD or more qualify for free shipping as a token of appreciation for larger purchases.
All amounts are in USD unless otherwise indicated at checkout.
Import Fees, Duties, and VAT
Customers are not responsible for import fees, duties, or VAT.
4. Total Delivery Time
The total delivery time is the sum of processing and shipping durations.
For example, an order requires 1–2 business days for processing plus 7–14 business days for shipping, resulting in an estimated delivery window of 8–16 business days for all eligible destinations.
5. Tracking Your Order
- Self-Tracking: After dispatch, we email a shipping notification with a tracking number. Updates typically appear within 72 hours of receiving this email.
- Tracking Methods: Use the “Track Order” feature on our website for detailed information. If no updates are visible, contact us via email for assistance.
6. Causes of Delay
Tracking updates may be delayed due to force majeure circumstances, including:
- Weather Disruptions: Heavy rain, tornadoes, floods, earthquakes, etc.
- Local Factors: Strikes, statutory holidays, major international conferences, or other regional events.
- Peak Season Challenges: Flight/personnel shortages during peak seasons or local logistical constraints.
7. Contact Us
For shipping policy inquiries or order concerns, please reach out to:
Address:
RM.517 NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, HONG KONG
TEL:
+85263746272
Email:
[email protected]
Working Hours:
Monday–Friday, 08:00–17:00 (UTC +8)